Broadband Internet Access, Telephone, and Television Preferences, May 2019

We asked, and 75 percent of our BeHeardCVA panelists responded regarding access to broadband (high-speed) internet and preferences for phone service and television viewing. Highlights from the survey include:

  • About one-third of respondents indicated that their internet connection was very reliable, and two-thirds said that their speed was “good” or “excellent.”  Nonetheless, 55 percent indicated that they felt there was a shortage of high-speed internet providers at their location. 

  • There were substantial differences in respondent’s perception of whether or not there was a shortage of high-speed internet provides near their home.  Specifically, those living in Charlottesville were much less likely (42 percent) to perceive a shortage of high-speed providers compared with those in Albemarle County (58 percent) and respondents from outlying locations (73 percent).

  • The top 5 activities for home internet use were 1) communication (95 percent), 2) general research (93 percent), 3) Shopping (93 percent), 4) other entertainment (78 percent), and 5) social media (76 percent).  Almost half of all respondents used their internet service to work from home for an employer.

  • Half of all respondents reported having a landline phone in their home.  The incidence of a landline phone varied considerably by age, with the youngest panelists much less likely to have a landline phone than older respondents.  Half of the respondents with landline phone planned to get rid of them in the future.

  • The most often reported mode of watching television by respondents was online streaming subscription such as Netflix, Amazon, Hulu, etc. The next highest percentage was for viewing by cable (39 percent) and Satellite such as Direct TV and DISH Network (26 percent).  Nearly one in four reported watching television by antenna.

More detail can be found in the full report

Internet speed rating
Provider shortage
Internet Activities
Landline phone by age
Watch TV